Troubleshooting Zimbra email

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Contents

Introduction

In most cases, there should be few if any changes needed to allow former Pobox users to connect to the new Zimbra email service. This page is meant to capture some of the items that have proven problematic for migrated users.

Mail Folder Location

Some email clients may contain legacy folder paths specified in the email client settings. For the new Zimbra service, there is no specification of folder path needed. The behavior observed if the root folder path is set to something other than "/" will be that only Inbox and Trash will be seen in the mailbox list. The instructions below show where this setting is located in the various clients so that it may be set properly.

Thunderbird

These instructions are valid for both Windows and Mac OS versions of Thunderbird

  • Go to Tools-->Account Settings
  • Select Server Settings for your account in the left-hand pane
  • Click the Advanced button
  • If there is anything in the IMAP server directory text box, clear it out
  • Click Ok twice to exit.
  • You may need to restart Thunderbird for the change to take effect

Apple Mail

  • Go to Mail-->Preferences and select Accounts
  • Select your Zimbra account from the left-hand pane and click on the Advanced tab
  • Make sure that the IMAP Path Prefix text box is blank
  • Close the Preferences window
  • You may need to restart the client for the change to take effect

Entourage 2004, 2008

  • Select Entourage-->Account Settings
  • Double-click the Zimbra account to open up the Edit Account window
  • Select the Options tab, and make sure that the Root Folder text box is blank
  • Click OK and close the Accounts window
  • You may need to restart Entourage to have any changes take effect.

Outlook 2003, 2007

  • Make sure that Outlook is not running before continuing
  • Go to Start-->Control Panel-->Mail
  • Select the Zimbra account, and select Change
  • Click the More Settings button, and select the Advanced tab in the next window
  • Make sure that the Root folder path: text box is blank
  • Click OK, Next, then Finish to apply the change
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